11 Best Chatbots for Websites to Improve Customer Service

The entry of AI chatbots has started changing the customer service landscape. They can respond quickly, and using them, you can be available for your customers round-the-clock. This is why nearly 71% of people want to use messaging apps for customer support, as they can get quick solutions for their problems from AI chatbots.

What’s more, you ask?

Nearly 65% of millennials and Gen Xers prefer messaging a brand rather than calling customer service. This is why it’s essential for you to have a Facebook Messenger chatbot as well as an AI chatbot for your websites, especially when you run an ecommerce business.

With advances in natural language processing (NLP) algorithms, AI chatbots are more powerful than ever and can increase customer satisfaction. To help you improve your customer service, here are some of the best AI chatbots for websites that you can use.

Pro Tip: Try incorporating AI chatbots into your website to make the conversations more personalized.

Which is the Best Chatbot for Websites?

You can use chatbots on websites, Facebook Messenger, apps, and more. Here are the best AI chatbots and non-AI chatbots for your website.

1. Smith.ai

Smith.ai is one of the best chatbots for websites that offers a wide variety of services. It not only has a chatbot but also has other services like virtual agents and live chat agents.

Key Features

• Automatically capture, screen, and convert leads on your website
• AI-powered chatbot
• Custom colors, branding, and greetings

Pros

• Offers much more than just a chatbot
• This chatbot platform is available for free
• Works on desktops and mobiles

Cons

• Limited number of questions allowed in the free version

Pricing

• Free chatbot version available
• Starter: $140/month
• Basic: $300/month
• Pro: $600/month

Image via Smith.ai

Pro Tip: Is it the best AI chatbot platform for websites? Use a combination of the AI chatbot software and live chat agents to get the most out of this tool.

2. Collect.chat

Collect.chat makes it easy for you to build and implement a chatbot for websites. Using it, you can improve your customer satisfaction, get better conversions, and even improve the customer experience.

Key Features

• Can help with lead generation
• Helps with setting up meetings
• Has a drag-and-drop chatbot builder

Pros

• Easy to build the chatbot from scratch
• Multiple templates for building the chatbot
• Free version available

Cons

• Unable to add a human photo for the chat icon

Pricing

Collect.chat lets you create a free account, and you can use their chatbot platform for up to 50 responses per month. The paid plans offered by them are:

• Lite: $24/month
• Standard: $49/month
• Plus: $99/month

Image via Collect.chat

Pro Tip: Start building your chatbot by using the templates. This makes their chatbot builder easy to get set up quickly.

3. Acobot

Acobot is an easy-to-use AI chatbot platform for websites, especially if you own an ecommerce website. This AI-powered chatbot can help you drive sales without much effort.

Key Features

• Uses discounts and coupons to capture leads
• Adept at cross-selling and upselling
• Reduces cart abandonment
• Works completely autonomously

Pros

• Studies the store and gets started by itself
• AI chatbot improves over time with more interactions

Cons

• Can’t feed custom data.

Pricing

• 15-day free trial available.
• Charges 0.6% of total sales driven by it.
• No monthly or recurring charges.
• 15-day money-back guarantee.

Image via Acobot

Pro Tip: If you want to set up an AI chatbot without much hassle, Acobot should be your go-to AI chatbot software.

4. Botsify

Botsify is changing the customer service landscape through their live chatbots for websites. By using them, you can increase your customer satisfaction and retention.

You can automate your customer service operations and reduce the burden on your customer support staff with these AI chatbots. It’s possible to create a free account and chatbot for 14 days as well.

Image via Botsify

Pricing

• Botsify offers two major plans:
• Self-Serviced: $50 per month
• Fully-Managed: $300 per month

5. Flow XO

This is one of the best AI chatbots for websites that lets you create an AI chatbot without the need for any coding skills. You can use this chatbot on a variety of websites and apps like Facebook Messenger.

With this AI chatbot platform, you can automate your customer service and improve customer satisfaction using their live chat features as well. Their natural language processing AI chatbot algorithm helps you make the most out of these best AI chatbots too.

Image via Flow XO

Pricing

It’s one of the best AI chatbots for small businesses, as you can use it for free as well. The paid plans offered include:

• Standard Plan: $19/month
• Standard Plan + 5 bots: $29/month
• Standard Plan + 25,000 interactions: $44/month

6. VirtualSpirits

Through VirtualSpirits, you can build an AI chatbot for websites within minutes. They’ve got over 100 chatbot templates that you can modify and start improving your customer experience.

It’s one of the best AI chatbots because it’s got features for both beginners and experts alike. Be it WordPress, Joomla, or Drupal, you can build chatbots for them all through this chatbot software.

Image via VirtualSpirits

Pricing

VirtualSpirits offers a free account for 30 days. After that, you can choose from one of their many paid plans.

• Small: $9/month
• Professional: $29/month
• Business: $99/month
• i-Business: $239/month

7. Streebo

Streebo is one of the best AI chatbot platforms to build chatbots for websites to engage your customers through intelligent conversations. You needn’t know any coding to develop the best AI chatbot using Streebo.

Additionally, you can seamlessly implement their AI chatbots on your websites and 3rd party apps like Facebook Messenger. It’s also got natural language processing capabilities from IBM Watson, Wit.ai, and others.

Image via Streebo

Pricing

You can get in touch with them for a customized quote for AI chatbots.

8. ChatBot

ChatBot makes it simple for non-coders to create an AI chatbot for websites with ease. The natural language processing capabilities make it a great tool to improve your customer satisfaction with AI chatbots.

What’s more, you ask?

You can create workflows in minutes to help your customers with their questions 24/7 with one of the best AI chatbots. All without the need to manually intervene at any point. You can integrate the AI chatbot with LiveChat, Facebook Messenger, Slack, and more.

Image via ChatBot

Pricing

You can create a free account for 14 days, but beyond that,  to continue using the AI chatbot, you’ll have to opt for one of the paid packages, which start at $50 per month.

9. Instabot

Instabot can help you build smart chatbots for websites that are not just easy to build but can also be implemented quickly. It can help you reduce your costs and increase conversions by improving customer satisfaction with one of the best AI chatbots.

Through this chatbot software, you can leverage AI and natural language processing to help the best AI chatbot gain knowledge quickly, as well.

Image via Instabot

Pricing

Instabot doesn’t offer any free accounts, and you need to purchase one of their paid plans to use the AI chatbot on your website. They offer the following packages:

• Base: $49/month
• Standard: $149/month
• Advanced: $349/month
• Enterprise: Customized pricing

10. Gobot

Number 10 on our list of chatbot platforms, Gobot lets you to have one-on-one conversations with your customers 24/7 and answer their questions without the need to intervene manually through Gobot.

But that’s not all…

This AI chatbot software can help you automatically qualify leads and connect them with your sales representatives. While it does help with winning new customers, you can also improve your customer satisfaction with it. Which clearly makes it one of the best AI chatbot platforms.

Image via Gobot

Pricing

The best part about Gobot is that it’s currently free to use. While they do intend to launch paid plans in the future, you can expect a free chatbot plan too.

11. BotStar

BotStar is one of the best chatbot platforms for websites and Facebook Messenger that can be built without any coding. These AI chatbots can help you improve your customer experience and also take the load off your customer support staff.

What’s more?

You can create some of the best AI chatbots using their visual editor and can implement it on over 1500 apps. It has a centralized inbox where you can track everything together too.

Image via BotStar

Pricing

For up to 100 conversations per month, BotStar is free to use, and all you need to do is create your free account to start using it and create the best AI chatbot for your business. The paid packages offered by them are:

• Essential: $10/month
• Grow: $29/month
• Pro: $99/month

Bonus Tool: ArtiBot

One of the best AI chatbot platforms, ArtiBot can make it simple for your business to start generating leads through chatting. It can not only help you generate leads but can also accept payments and book appointments on your behalf.

Choose from hundreds of templates and start customizing them to the requirements of your best AI chatbot. It remains online 24/7, and this can help you improve your customer service by answering questions as well.

Even if you don’t have a website, you can link to an ArtiBot.ai hosted page and start generating leads.

Image via ArtiBot

Pricing

The best part about ArtiBot is that it’s completely free to use, and the templates offered by them are free too. However, you can opt for their Pro plan that gives you a few extra features for a premium of $19/month.

FAQs

Q1. What is a website chatbot?

A. Website chatbots are those chatbots that are active on your website and not on any other third-party platforms. Your website visitors can directly interact with the chatbot from your website. Typically, these chatbots are used for customer service.

Q2. What websites have chatbots?

A. Chatbots can be implemented by any and every website out there. They can help you with customer service, lead generation, product promotion, and more.

Some of the websites that use chatbots are:

• Peloton
• Domino’s Pizza
• Buddy Nutrition
• Lyft

Q3. How to make a chatbot for a website?

A. To make a chatbot for your website, you should first choose one of the best chatbot platforms such as Smith.ai, Acobot, Botsify, etc. Then, set up the different questions and answers that the chatbot will ask or answer. You should also create flows to structure the entire conversation. Once that’s done, you can add the chatbot to your website.

Q4. Can you add a chatbot to a website?

A. Yes, it’s possible to add chatbots to websites with ease. All you have to do is create a chatbot using a chatbot tool and then add the chatbot code to your website.

Q5. How to make voice chatbot for a website?

A. To create a voice chatbot for a website, you should leverage a voice chatbot platform like Dialogflow or IBM Watson. Unlike a normal chatbot, the process for a voice chatbot will require that you have some level of technical knowledge as you might have to write code for it.

Q6. What's the most user-friendly platform to create chatbots for a website?

A. The most user-friendly platform to create chatbots for your website is Flow XO. This platform removes the need to have any technical skills and you can seamlessly create flows for your chatbot using its flow builder. The best part about this platform is that it offers both free and paid versions.

Q7. Which is the best free chatbot for a new website?

A. Smith.ai has one of the best chatbots out there. Its AI-powered chatbot lets you find, screen, and nurture leads with ease. And the best part about it is that the chatbot is available for free on both desktops and mobiles.

Q8. Who are the top chatbot providers?

A. The top chatbot providers are:

• Smith.ai
• Collect.chat
• Acobot
• Botsify
• Flow XO
• Virtual Spirits
• Streebo
• ChatBot
• Instabot
• Gobot
• BotStar

Q9. Why is a chatbot an essential tool for your website?

A. Chatbots are essential tools for websites because they can help improve your customer service, and consequently, experience. They can reply to the questions posed by your customers instantly and are available 24/7. This means that your customers will never have to wait for answers from your brand.

Q10. What is the most intelligent chatbot?

A. The most intelligent chatbots are the AI-powered chatbots. These chatbots are armed with the power of natural language processing (NLP) and machine learning (ML). This helps them understand user queries and answer them appropriately.

Ready to Create a Chatbot for Your Website?

Chatbots can not only help improve your customer satisfaction but also improve your lead generation and conversion rates. They can boost your customer experience by responding quickly to your customer’s questions 24/7.

It’s also possible to reduce your expenses by using them as you’ll need a smaller customer service staff.

Through advancements in AI and natural language processing, chatbots have become even more complex, making them even more powerful.

You can also integrate chatbots on websites, Facebook Messenger, and mobile apps to improve your customer service across multiple channels.

Do you know any other popular chatbots for websites? Let me know in the comments.